Enforcement
Legal & Trust → Community Rules → Enforcement
Version 1.0 · 5 August 2026
PlugMall applies the lightest action that fixes the problem.
| Step | What happens | Applies to |
|---|---|---|
| Edit | PlugMall corrects the category, the display name or the title, and tells you | Minor rule breaches, first time |
| Notice | The listing or reel is hidden and you are told what to fix. Restored once corrected | Missing price, contact details in image, wrong content type |
| Removal | The listing or reel is deleted | Repeat breaches, stolen photos, misleading claims |
| Badge withdrawal | The Verified badge is removed | Dishonest dealing, price bait, unanswered disputes |
| Suspension | The account cannot post for a set period | Three removals within 90 days |
| Permanent ban | The account is closed | Prohibited items, sexual content, content involving a minor, fraud, stolen goods |
Immediate permanent action, with no warning step
- Content involving a minor.
- Sexual content.
- Firearms and explosives.
- Unlicensed minerals.
- Stolen goods.
- Fraud.
Appeals
Any seller may appeal once, in writing, to support@plugmall.com. Appeals are answered within five working days. A named person, not the reporting party, decides the appeal.
Reports
PlugMall acts on every report. Reporting a competitor dishonestly and repeatedly is itself a breach.
Appeal a decisionsupport@plugmall.com
Listing rulesRules for items and services
Reels rulesRules for video posts